Our Warranty

 

 

We truly believe in the quality of our cloth nappies and therefore, offer a full 12 month warranty

 

 

Warranty is non-transferable. Proof of purchase is required to claim.

 

 

We will endeavour to replace the same product that you bought, but this may not always be possible if stock lines have been discontinued. The product may also be a different print to the original one you purchased.

 

 

Terms and Conditions

 

 

Claims covered by our warranty;

 

 

Manufacturing faults involving the snaps, stitching and PUL

 

 

Claims NOT Covered by warranty (Not limited to)

 

 

• Normal wear and tear for example, pilling, staining, fading, balding/holes in natural fibres, relaxed elastics

• Leaks - This is because leaks are usually an issue caused by not having the proper fit or enough absorbency and are therefore not covered by the warranty. However, please don’t hesitate contact us for troubleshooting if you are having issues, we want to help!

• Excessive wear and tear

• Print placement - From time to time, print placement will differ very slightly, this is an unavoidable part of the manufacturing process and is not covered under warranty

 

 

Not following appropriate care instructions will void your warranty.

 

For example;

​

• Washing above 40 degrees

• Soaking

• Using bleach or fabric softeners

• Accidental damage e.g. Accidently boil washing

• Snags

• Any type of modification i.e.. cutting off labels, adding of poppers

 

 

Please contact us at info@cosyandfair.com start the claim process. Please include your name, order number, date of purchase, proof of purchase and pictures of the issue.