We truly believe in the quality of our cloth nappies and therefore, offer a full 12 month warranty
Warranty is non-transferable. Proof of purchase is required to claim.
We will endeavour to replace the same product that you bought, but this may not always be possible if stock lines have been discontinued. The product may also be a different print to the original one you purchased.
Terms and Conditions
Claims covered by our warranty;
Manufacturing faults involving the snaps, stitching and PUL
Claims NOT Covered by warranty (Not limited to)
Normal wear and tear for example, pilling, staining, fading, balding/holes in natural fibres, relaxed elastics
Leaks - This is because leaks are usually an issue caused by not having the proper fit or enough absorbency and are therefore not covered by the warranty. However, please don’t hesitate contact us for troubleshooting if you are having issues, we want to help!
Excessive wear and tear
Print placement - From time to time, print placement will differ very slightly, this is an unavoidable part of the manufacturing process and is not covered under warranty
Not following appropriate care instructions will void your warranty.
Washing above 40 degrees
Using bleach or fabric softeners
Accidental damage e.g. Accidently boil washing
Any type of modification i.e.. cutting off labels, adding of poppers
Please contact us at firstname.lastname@example.org start the claim process. Please include your name, order number, date of purchase, proof of purchase and pictures of the issue.